Frequently Asked Questions
Everything you need to know about your Blackstar gear and orders.
What is the standard shipping time for amplifiers?
Orders are typically processed within 1-2 business days. Domestic shipping generally takes 3-5 business days, while international delivery can take up to 10-14 business days depending on customs.
Do Blackstar amplifiers come with a manufacturer warranty?
Yes, all new Blackstar products purchased through our shop come with a standard 1-year limited warranty covering defects in materials and workmanship.
What is your return policy for electronic equipment?
We offer a 30-day return policy for all items. Products must be returned in their original packaging with all accessories and manuals included to qualify for a full refund.
Are the power cables compatible with my country's voltage?
We ship amplifiers with power cables appropriate for the shipping destination's region. However, please check the specific model specifications as some units have universal power supplies while others are voltage-specific.
How can I track my order once it has shipped?
Once your order leaves our warehouse, you will receive an automated email containing your tracking number and a link to the carrier's website to monitor your delivery progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and specialized financing options like Affirm and Klarna for qualifying purchases.